OnlyWin Terms and Conditions

Welcome to OnlyWin. These Terms and Conditions govern your access to and use of our website and services at only.win. By registering an account, you confirm that you have read, understood and agree to be bound by these terms. At OnlyWin, we operate under a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, licence No. ALSI-202606013-FI1, and our services are provided by Goodfly Limitada, registered in Costa Rica. If you do not agree with any part of these terms, please refrain from using our platform.

Who We Are

OnlyWin is operated by 3-102-961232 Limitada, trading as Goodfly Limitada, registered at Provincia 06 Puntarenas, Canton 11 Garabito, Jaco, Costa Rica. Our operations are supervised by the Gaming Board of Anjouan under licence ALSI-202606013-FI1 (type B2C), valid from 12 June 2026 to 11 June 2027. The same licence also covers our sister brands. These terms are governed by the laws of the Autonomous Island of Anjouan, and any disputes fall under the exclusive jurisdiction of its courts. Our legal contact can be reached at [email protected].

Eligibility and Registration

To create an account with Only Win, you must be of legal gambling age in your jurisdiction and provide accurate information including your full name, date of birth, contact details, a unique username, your preferred betting currency, a deposit limit and a security question. We require every player to declare that they are not a politically exposed person. Our OnlyWin platform is not available to residents of Australia, Austria, Comoros, France, Germany, the Netherlands, Spain, the United Kingdom, the United States, and all countries listed on the FATF blacklist. We reserve the right to refuse service to residents of any other country at our sole discretion.

Account Verification

We at OnlyWin require identity verification (KYC) before processing any withdrawal. You may be asked to provide a passport, driving licence, national ID, or payment card with the first six and last four digits visible and the CVV hidden, along with a utility bill or bank statement dated within the last six months. Accounts that remain inactive for 6 months without login, deposit, withdrawal or wager activity may become dormant, and we will provide 7 days notice before any maintenance deduction is applied.

Deposits and Withdrawals

Our minimum deposit is 10 EUR, while claiming any welcome package bonus requires a minimum of 30 CAD, 20 EUR or 20 USD. We accept Visa, Mastercard, Bitcoin, Ethereum, Litecoin, Dogecoin, USDT ERC20, BP Wallet, eZeeWallet, Flexepin, MiFinity and Neosurf. All deposits must originate from an account held in your own name; we do not accept third-party payments. Australian players may use debit cards only, as credit cards are not permitted on our platform.

Withdrawals at OnlyWin Casino are processed via Visa Original Credit Transfer, Mastercard Payment Transfer, and the same e-wallets and cryptocurrencies used for deposits. Card payouts require a prior deposit, a Mastercard pay-in through a 3-D Secure MID, a personal (non-corporate) card issued in a supported country. Per-transaction limits are 60,000 EUR for Visa and 5,000 EUR for Mastercard. We do not charge commission on withdrawals. Our minimum withdrawal amount is 10 EUR.

Processing Times

We process payouts only after KYC verification and account approval. Once approved, withdrawals are handled in queue order: within 72 hours for amounts up to 1,000 EUR, and up to 7 days for amounts above 1,000 EUR. Additional time may be required for funds to reach your bank or wallet depending on the provider involved.

Bonuses and Promotions

Our OnlyWin welcome package offers up to C$3,000 plus 300 free spins across your first three deposits. The first deposit bonus is 100% up to 750 CAD (500 EUR / 500 USD) plus 100 free spins credited over four days on selected titles, with a payout multiplier of x5. The second deposit bonus is 120% up to 1,250 CAD plus 75 free spins, and the third deposit bonus is 200% up to 1,000 CAD plus 125 free spins. Standard wagering requirements are 40x on bonus funds plus free spin winnings combined, and the maximum bet while using bonus funds is 7 CAD.

At OnlyWin Casino, we also run a variety of weekly reloads including Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday Reload offers, plus a Sunday Boost and a High Roller bonus for qualifying players. Our Birthday Bonus scales with your loyalty level, and Live Casino Cashback of 10% is credited every Saturday. Jackpot games, bonus buy titles, and games with accumulating or progressive features are excluded from all bonus wagering at OnlyWin. Only one bonus may be active on your account at any time, and bonuses expire after 14 days unless otherwise stated.

Loyalty Program and VIP Club

Our loyalty ladder spans 20 ranks from Iron 1 to King 20, with prizes including free spins, cash rewards, luxury watches, trips, and a dream car at the top tier. Separately, our VIP Club includes eight invitation-only statuses, each offering free spins, daily cashback, weekly deposit bonuses, gift cards and a personal VIP manager from Prestige level upward. VIP status is reassessed quarterly based on deposit and wagering activity and can be lost if criteria are not maintained. Contact us at [email protected] for VIP-related enquiries.

Game Fairness and Providers

Only Win Casino features games from leading providers including Pragmatic Play, NetEnt, Play'n GO partners, Push Gaming, Betsoft, Nolimit City, Playtech, Big Time Gaming and many others. Bets placed on table games, roulette, video poker and most live casino games do not contribute towards bonus wagering, with the exception of Pragmatic Play Live and Platipus Live, which count at 10%. All outcomes are generated using certified random number generation technology provided by our game studios.

Responsible Gambling

We are committed to promoting responsible gaming across our platform. Players may set deposit limits during registration and can request additional self-exclusion or cooling-off measures by contacting our support team. If you believe you may have a gambling problem, we encourage you to reach out to a relevant support organisation in your jurisdiction.

Customer Support

If you have questions about your OnlyWin login, account, or any aspect of our services, our Live Support chat and e-mail team are available to assist. General enquiries can be sent to [email protected], legal and account matters to [email protected], and VIP enquiries to [email protected]. Complaints should first be raised with our support team and may subsequently be escalated to our licensing authority. Claims relating to a specific bet are not considered more than 30 days after the transaction, and claims relating to a game not more than 12 weeks after.

Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time. The English version of these terms shall prevail over any translation, including our German and French localisations. Continued use of our OnlyWin app or website following any update constitutes your acceptance of the revised terms. We recommend checking this page periodically for the latest version.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free operation of our website or app. To the fullest extent permitted by law, we shall not be liable for indirect, incidental or consequential damages arising from your use of our platform. Nothing in these terms limits liability that cannot be excluded under the laws of the Autonomous Island of Anjouan.