Our OnlyWin Responsible Gaming

Our Commitment to Safer Play

We at Only Win take our responsibility seriously. Our licence, issued by the Gaming Board of Anjouan, requires us to operate transparently and to protect our players, and we go beyond the minimum requirements wherever we can. Our Only Win platform is built around the idea that you should always feel in control of your account, your deposits and your time spent playing with us.

We never encourage players to chase losses, deposit more than they can afford, or play beyond their means. Instead, our OnlyWin team actively promotes healthy habits through account tools, clear information and honest communication. Choose OnlyWin and you choose a brand that puts your wellbeing first.

Tools We Offer to Help You Stay in Control

Our Only Win platform gives you direct access to a number of account settings that let you manage how you play. These tools are available at any time from your account dashboard, and our support team is always ready to help you set them up.

• Deposit Limits – Every player sets a deposit limit during registration with us. You can lower this limit at any time, and increases are only applied after a short cooling-off period to prevent impulsive decisions.
• Time Management Tools – Our UTC casino clock, visible across the interface, helps you keep track of how long you have been playing, so session time never gets lost in the moment.
• Temporary Time-Outs – If you need a short break, you can pause your account with us for a set period, during which you will not be able to log in or receive marketing messages.
• Self-Exclusion – For longer-term breaks, we offer self-exclusion options that restrict access to your account for an extended duration. Once requested, this cannot be reversed early.
• Account Closure – You can request permanent closure of your Only Win account at any time by contacting our support team.
• Reality Checks – Reminders can be enabled to notify you of your session length and activity while playing with OnlyWin.

We at OnlyWin also note in our terms that accounts become inactive after six months without login, deposit, withdrawal or wager, with seven days' notice given before any deduction is applied. This policy is part of how we manage accounts responsibly over the long term.

Age Verification and Identity Checks

Our OnlyWin registration process is designed to keep underage players off the platform entirely. We require every new player to provide their full name, date of birth, contact details, a unique username and a security question before an account can be created. We also ask every player to confirm that they are not a politically exposed person as part of our compliance obligations.

Before any withdrawal is processed, we carry out full KYC verification. This means we will ask you to provide one of the following:

• A valid passport
• A driving licence
• A national ID card
• A payment card, with the first six and last four digits visible and the CVV code hidden

In addition, we request a recent utility bill or bank statement, no older than six months, to confirm your address. These checks protect both you and us, and they ensure that only verified adults are able to deposit, play and withdraw funds through our Only Win platform.

Recognizing the Signs of Problem Gambling

We want every player at OnlyWin to be able to recognise the early warning signs of problem gambling, whether in themselves or in someone close to them. Some common indicators include:

• Spending more time or money gambling than originally intended
• Chasing losses with larger bets
• Borrowing money or using funds meant for essential expenses to gamble
• Neglecting work, relationships or responsibilities because of gaming
• Feeling anxious, irritable or guilty about gambling activity
• Hiding gambling habits from family or friends

If any of these sound familiar, we encourage you to use the tools described above, or to reach out to our support team. At Only Win, we are here to help, not to judge.

Keeping Gaming in Perspective

We at Only Win want to remind every player that our games are built for entertainment, not as a way to earn income or solve financial difficulties. The outcome of every spin, hand or bet is determined by chance, and no strategy guarantees a win. We encourage you to:

• Only gamble with money you can afford to lose
• Set a budget before you start playing and stick to it
• Take regular breaks during longer sessions
• Avoid gambling when upset, stressed or under the influence of alcohol
• Balance gaming with other hobbies and social activities

Our OnlyWin loyalty ladder, VIP Club and promotional offers are designed to reward consistent, enjoyable play – not to pressure anyone into spending beyond their comfort zone. If a bonus or promotion ever feels like pressure rather than a reward, we encourage you to pause and review your habits using the tools on our platform. For more details on our offers, visit our OnlyWin bonus page.

Our Restricted Markets and Bonus Exclusions

As part of our responsible approach, registration is not available to residents of certain countries, including Australia, Austria, Germany, France, Spain, the Netherlands, the United Kingdom, the United States, Comoros and any FATF-blacklisted jurisdiction. Bonuses are also excluded for players from Poland, Sweden and Finland, and a further list of around 100 countries cannot claim no-deposit offers. These restrictions are reviewed regularly and form part of how OnlyWin manages its compliance and player protection obligations.

External Support Organizations

While our Only Win team offers in-house tools, we also strongly recommend reaching out to independent organisations that specialise in gambling support. These include:

These organisations operate independently of OnlyWin and can provide confidential, specialist support whenever you need it, regardless of where you play.