OnlyWin Privacy Policy

At OnlyWin, we respect your privacy and are committed to protecting the personal data you share with us when you register and play at OnlyWin Casino. This Privacy Policy explains what information we collect, how we use it, and the rights you have over your data. By creating an account and using our services, you agree to the practices described below. If you have questions about this policy, you can reach our legal team at [email protected].

Who We Are

Our services are operated by 3-102-961232 Limitada, trading as Goodfly Limitada, registered in Costa Rica, under a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros (licence No. ALSI-202606013-FI1). We at OnlyWin operate under the supervision of the Gaming Board of Anjouan, and this Privacy Policy is governed by the laws of Anjouan. The English version of our policy prevails over any translation, including our German and French localisations.

Information We Collect

When you register for an OnlyWin account, we collect the information necessary to verify your identity, process your transactions, and comply with our legal obligations. Our OnlyWin casino registration form requires:

• Your full name, date of birth and contact details
• A unique username and your chosen betting currency
• Your self-imposed deposit limit and a security question
• Your declaration regarding politically exposed person status

We also collect data during our Know Your Customer (KYC) process, including a passport, driving licence or national ID, a payment card showing the first six and last four digits (with the CVV hidden), and a utility bill or bank statement no older than six months. Our OnlyWin casino login activity, deposit and withdrawal history, gaming behaviour, bonus usage, and communications with our support team are also recorded as part of our ongoing relationship with you.

Technical and Device Information

We automatically collect certain technical data when you access OnlyWin, whether through our desktop site, mobile web platform, or our installable OnlyWin app. This includes your IP address, browser type, device identifiers, operating system, and the UTC casino clock settings within our interface. If you download our app to claim the 20 free spins on install, we may also collect installation and usage data relevant to that offer.

How We Use Your Information

We use the data we collect to operate OnlyWin Casino responsibly and to provide you with the services you expect. Specifically, we use your information to:

• Verify your identity and age, and confirm you are not registering from a restricted territory
• Process your deposits and withdrawals, including Visa, Mastercard, e-wallet and cryptocurrency transactions
• Calculate wagering requirements, bonus eligibility and cashout limits
• Administer our loyalty programme, VIP Club, missions, tournaments and the Smartico gamification widget
• Detect and prevent fraud, money laundering and breaches of our Terms and Conditions
• Communicate with you about your account, promotions and any changes to our policies
• Comply with our obligations to the Gaming Board of Anjouan and other applicable authorities

Our OnlyWin casino bonus programmes, including the welcome package, Sunday Boost, High Roller offer and weekly reloads, require us to process data related to your deposits and wagering activity in order to apply the correct multipliers, expiry periods and maximum cashout limits.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties where necessary to run our operations, including:

• Payment processors handling Visa, Mastercard, e-wallet and cryptocurrency transactions
• Identity verification and KYC providers
• Game providers such as Pragmatic Play, NetEnt, Play'n GO partners, Playtech and others listed on our site, where necessary for gameplay functionality
• Our affiliate programme, BigDeal, for the purpose of tracking referred players
• Regulatory and law enforcement authorities where required by law
• Our VIP and legal teams at [email protected] and [email protected] for account-related matters

Cookies and Tracking Technologies

We use cookies and similar technologies to operate OnlyWin Casino, remember your preferences, and analyse how players use our platform. This supports features like our Activity Hub, Loyalty programme, Store and Inbox sections. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect your experience using OnlyWin.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to meet our legal, regulatory and dispute-resolution obligations. Accounts that remain inactive for six months without login, deposit, withdrawal or wager may become inactive, and we will provide seven days' notice before any associated deduction. Even after account closure, we may retain certain records as required under Anjouan gaming regulations.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Sensitive documents submitted during KYC verification, including identification and payment details, are stored securely and accessed only by authorised personnel for verification and compliance purposes.

Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you, including the right to:

• Request access to the data we hold about you
• Request correction of inaccurate information
• Request deletion of your data, subject to our legal retention obligations
• Object to or restrict certain types of processing
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact our support team at [email protected] or our legal department at [email protected]. We aim to respond to all legitimate requests in a timely manner.

Restricted Jurisdictions

Our services are not available to residents of Australia, Austria, Comoros, France, Germany, the Netherlands, Spain, the United Kingdom, the United States, or any country on the FATF blacklist. If you access OnlyWin from a restricted jurisdiction, we may be required to suspend your account and limit the processing of your data to compliance-related purposes only. Canadian players remain welcome to use our services, and we encourage anyone searching for OnlyWin casino login access or an OnlyWin casino promo code to confirm their eligibility under our Terms and Conditions before registering.

International Data Transfers

As we operate internationally and work with partners and payment processors across multiple jurisdictions, your data may be transferred outside your country of residence. We take reasonable steps to ensure any such transfer provides an adequate level of protection consistent with this Privacy Policy.

Children's Privacy

OnlyWin Casino is intended solely for adults of legal gambling age. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately, with funds handled in accordance with our Terms and Conditions.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our platform after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact us using the details below:

• General support: [email protected]
• Legal and account matters: [email protected]
• VIP Club enquiries: [email protected]

We at OnlyWin value the trust you place in us and remain committed to handling your personal information responsibly across every part of our platform, from registration through to withdrawal.